FAQ's & Tips
Below are answers to Frequently
Asked Questions about selling Iowa Lottery products.
We've also added in some other tips designed to
ensure a smooth operation when it comes to selling
Iowa Lottery tickets at your location.
Players must sign their tickets
Players presenting Iowa Lottery tickets to retailers
must sign the backs of their tickets before they can be checked or cashed by clerks.
This requirement is part of a retailer's signed agreement with the lottery to sell our products.
Any failure to follow the lottery's terms and conditions may result in revocation, suspension or termination of a retailer
license or limitations on that location's ability to sell Iowa Lottery tickets.
Iowa Lottery terminals print paper receipts for every ticket that is checked or cashed. Two receipts
are printed - one for the retailer and one for the customer - if the ticket is a winner. Only one receipt - for the customer -
is printed if the ticket is a non-winner, and the customer should be given the receipt.
We appreciate retailers' help and cooperation in implementing this and all lottery regulations.
Credit card vs. debit card
If a lottery player hands you a card, it's important to determine which kind of card it is before
you make the transaction. Lottery players can use debit cards to purchase lottery products. However,
state law prohibits the use of a credit card to make a lottery purchase.
A debit transaction is always tied to available funds, so as long as the card says DEBIT on the
front, it is OK to use it for a lottery transaction. If it is a CREDIT card, it is illegal to use it
for the purchase of lottery tickets.
Track lottery sales to avoid product shrinkage at your location
Inventory shrinkage, meaning the loss of product due to shoplifting, damage or employee theft, is one of the
biggest issues facing businesses today. Tracking lottery sales at your location and comparing those records back
to the supply of tickets delivered to your business can help avoid loss of product from your inventory.
Periodically inspect your ticket inventory. Unusual markings or missing tickets could indicate that someone
is attempting to steal from your store.
The layers of security associated with lottery tickets allow them to be tracked and the records from lottery
tickets have proven invaluable in situations where it appears something could be amiss. Talk with your lottery
sales representative for more information if you have questions about tracking lottery ticket sales at your business.
Restock your terminal's paper supply
Check your paper stock often to prevent running out. All supplies for your lotto terminal
are provided by Scientific Games. You may order paper and other supplies through the terminal
using the "Special Functions." Or, you may dial 1-800-858-4744 to reach the
Scientific Games hotline. Do not borrow paper stock from other retail locations.
Cancelling Lotto Games
Powerball, Mega Millions, Lotto America and Lucky for Life tickets cannot be cancelled.
Pick 3 and Pick 4 games can be cancelled. However, the ticket
must be cancelled the same day in the same store where it was sold and before
the sales cutoff for the game.
Close out customer after each sale
After each sale on the Extrema terminal, close out the customer by touching "Close Out
Customer" at the bottom of the Customer Settlement screen.
When you close out the customer, the total is erased from the Customer Display Unit and the
Powerball and Mega Millions jackpot messages are displayed for your customers to see.
800 number is for retailers only
The Iowa Lottery's 800 number is for retailer use only. It should not be given out to
the public because the extra volume of calls can prevent us from responding as quickly to retail issues.
Watch lotto and InstaPlay ticket expiration dates
Tickets for Iowa-only games (Pick 3 and Pick 4) expire 90 days after the
drawing for which they are eligible. InstaPlay prizes must be claimed within 90 days of the date of purchase.
Powerball and Lotto America: Prizes won before or on April 22, 2023, must be claimed within 365 days of the drawing for
which they were eligible; prizes for the April 24, 2023, drawing or later must be claimed within 180 days of the drawing for which they were eligible.
Mega Millions: Prizes won before or on April 21, 2023, must be claimed within 365 days of the drawing for
which they were eligible; prizes for the April 25, 2023, drawing or later must be claimed within 180 days of the drawing for which they were eligible.
Lucky for Life: Prizes won before or on April 22, 2023, must be claimed within 365 days of the drawing for
which they were eligible; prizes for the April 23, 2023, drawing or later must be claimed within 180 days of the drawing for which they were eligible.
Amber Alert
Iowa's Amber Alert system is activated when the State Patrol reports that a child has been
abducted and is in danger of being harmed. When an Amber Alert is issued, the Iowa Lottery will
provide information to the public through two main sources: The flat panel screens at lottery retailers
will show information about the case, and messages about the case will be sent to lottery terminals
statewide. For more information about Iowa's Amber Alert System,
visit www.iowaamberalert.org.
Contact lottery with questions
If it appears that something is amiss with lottery inventory at your location, please contact Lottery Security
immediately at 515-725-7900. If you have a general question about Iowa Lottery products or operations, please call
us at that same number or e-mail us at wmaster@ialottery.com.
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