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Operator Error At Vendor Caused Promotion Interruption
Sunday-Tuesday Morning
DES MOINES, Iowa – An operator error by a vendor temporarily
interrupted the Iowa Lottery's "Big Beepin' Deal" promotion and
lottery officials plan to make it up to players by increasing
the number of bonuses available for the impacted period.
Any Iowa Lottery player who made a qualifying purchase in the
Big Beepin' Deal promotion on Sunday, Monday and part of Tuesday
can receive a $20 bonus by mailing their ticket to the lottery.
Lottery officials made the announcement Tuesday after learning
that an operator error at the lottery's computer system vendor
inadvertently prevented the promotion from running for a time.
"Some of our players were impacted by this error, but it would
be impossible to identify them all, so we're expanding the offer
to all players who made a qualifying $10 Powerball® with Power
Play® purchase during the affected time," said Iowa Lottery CEO
Terry Rich. "More lottery players will be eligible for a $20
bonus, so in the end, that's good news for our players."
The Big Beepin' Deal promotion began May 3 and after a
successful three-week run, the lottery announced that the
special offer would continue through the final week of May. For
every 20th $10 Powerball with Power Play purchase made
statewide, the lottery terminal makes a beeping sound like a car
horn and the customer who purchased the ticket wins $20 cash on
the spot.
However, an operator error at the lottery's computer system
vendor prevented the promotion from functioning from Sunday
through 11:28 a.m. Tuesday. Rich said that with brisk sales
leading up to Wednesday's $222 million Powerball jackpot
drawing, more than 5,000 qualifying purchases were made during
the impacted time.
After the error was discovered, corrections were made so that
the promotion resumed at 11:28 a.m. Tuesday.
Rich said that the lottery's computer system provider has agreed
to compensate the lottery for added expenses involved in the
promotion's expansion.
"The state of Iowa will not lose any net income as a result of
this issue, and players will actually win more," Rich said.
Iowa Lottery players who have a qualifying Powerball ticket from
the impacted timeframe should mail it to the lottery to claim
their $20 bonus along with any prize they have won. The mailing
address is: Iowa Lottery, P.O. Box 10474, Des Moines, Iowa
50306. Players have until May 27, 2010, to claim their bonuses
from the lottery.
Rich said the lottery wants its players to know it appreciates
their support.
"The changes we've made mean more players who made Big Beepin'
Deal purchases will be eligible for $20 bonuses," Rich said. "An
error has turned into more luck for our players." |