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Press Room

Software Error Led To Incorrect Results For 15 Lottery Tickets At Two Stores

Players With Questions Are Asked To Contact Iowa Lottery

CLIVE, Iowa - An isolated software error recently caused lottery terminals at two Iowa stores to misread a small number of tickets that won a total of $51 in prizes, and Iowa Lottery officials encourage any customers with questions to contact the lottery.

The issue was quickly resolved: The hard drives in the lottery terminals were replaced and a software update was made to prevent the error from re-occurring.

A review of the Iowa Lottery's statewide gaming system confirmed that the error occurred during two days in late May at two stores: Hy-Vee, 1630 E. Seventh St. in Atlantic; and Casey's, 26701 Scott Park Road in Eldridge.

Retail staff at one of the locations contacted the Iowa Lottery on May 25 to report that they were having difficulty cashing tickets in lotto games: Powerball®, Mega Millions®, Lotto America®, Lucky for Life®, Pick 3 and Pick 4. A review that same day pinpointed the software error and confirmed that it was limited to the lottery terminals in the two locations. The error, which began occurring on May 23, caused the lottery terminals at the stores to read all lotto tickets scanned as nonwinners even if they had won a prize.

From May 23 to May 25, a total of 47 lotto tickets were scanned on the lottery terminals at the two stores. Of those, 15 had won a total of $51 in prizes, with individual winnings per ticket ranging from $2 up to $6. The lottery terminals indicated at the time that all 47 tickets were nonwinners.

Some of the customers involved later checked their winning tickets at other locations and were able to claim their prizes there. Of the 15 winning tickets that were misread at the two stores, 11 remain unclaimed for a total of $35 in prizes, the largest of which is $4.

Players who still have any of the 11 tickets can cash them at a lottery retail location. Any players with questions are welcome to contact Iowa Lottery Security at 515-725-7900 or Wmaster@ialottery.com.

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Prizes and Proceeds

Since the lottery's start in 1985, its players have won more than $5.7 billion in prizes while the lottery has raised more than $2.4 billion for the state programs that benefit all Iowans.

Today, lottery proceeds help our state in multiple ways. They help Iowa veterans and their families through the Iowa Veterans Trust Fund. They help the families of Iowa peace officers, firefighters and corrections employees who die in the line of duty. And they provide help for a variety of significant projects through the state General Fund.